Back to main site
We've got answers!
How do I prove to you that I am vaccinated
Do I need to wear a mask if I am unvaccinated
I received by vaccination, do I need proof of a Covid-19 PCR test
Will I be safe while travelling with Free & Easy
Will my personal information be shared with health organizations
Health & Wellness
Does Free and Easy require travellers to be vaccinated?
So will travel still be fun with all these different protocols
Is it easy to switch my trip?
What happens if I need to change my trip or dates
What happens if my trip is suspended
Is Free & Easy going to go bankrupt
If my trip is less than 30 days away and gets suspended, what happens next
What if I want to cancel my trip that is not suspended
What happens if I can't come on the trip because my government has closed my border, but the trip is still happening
What if the borders close and the trip is unable to depart, do I get a refund
View all articles in “Trip Interruption”
Booking your Adventure
How do I book this AMAZING Adventure!?
What does 'Lifetime Deposit' mean?
When is the best time to book my adventure?
Why choose Free and Easy?
How much Money Should I Bring?
How do I know I'll be on the same trip as my friend(s)?
I want to travel with you but another company is cheaper!
Can I room with my partner during my trip?
View all articles in “Booking your Adventure”
What kind of a travel experience can I expect?
I'm traveling solo. Is that okay?
I see you're a Canadian company. Can I still come if I'm not Canadian?
Are these trips just party trips?
How old is the average trip member?
I want a cultural experience. Do we visit a lot of temples?
How much spending money should I bring for my trip?
How big are the groups?
View all articles in “Trip Experience”
Can I arrange my own flight? What dates should I book?
What if I'm not flying out of Seattle, Vancouver or LA?
Can I customize my flights to travel elsewhere before/after my trip?
Can I arrange a one way flight only?
Are airport transfers included in the price?
When will I receive my flight itinerary?
I missed my flight, what do I do!?
What airline do you use?
View all articles in “Flights”
When do I receive more info about my trip?
Do I need a passport?
Do I need travel insurance?
How do I know what to pack?
Do I need a travel visa?
What is a visa...can I just use my MasterCard?
Do I need any vaccinations for my trip?
Yellow Fever Vaccination
View all articles in “Trip Preparation”
Free and Easy Terms and Conditions
What is the cancellation policy?
How do I sign up for the rewards program?
How does the rewards program work?
How do I check my balance?
How do I redeem my rewards?
How many referrals do I need for a free trip?
What are bonuses and how do I earn them?
My friend signed up for a trip, but I didn't get a referral. Why?
Can I get a referral for my own trip?
View all articles in “Rewards Program”
How do I become a Free and Easy Leader?
Can anyone be a trip leader?
How to I earn FREE or DISCOUNTED Travel
Is it true you have 0% Interest Payment Plans?
When are my trip payments due?
When should my trip be paid in full?
What methods of payment do you accept?
I have family/friends that want to contribute to my adventure - Can they help PAY MY WAY
I paid with a credit card and my trip cost more...
Can I just make trip payments whenever?